SHIPPING POLICY

SHIPPING POLICY

PROCESSING TIME

Please note that processing time could take up to 3 business days before shipping.

COVID-19 Notice: Some packages may experience a 1-2 week shipping delay, as our logistics partners work to navigate global lockdowns. This may also affect our ability to offer Free Shipping to certain countries. We have included the option of private couriers at checkout.

SHIPPING TIMES BY REGION

NORTH AMERICA

  • USA: 7-12 Business Days

  • Canada: 7-14 Business Days

  • Mexico: 8-14 Business Days

EUROPE

  • United Kingdom: 7-12 Business Days

  • Ireland: 10-15 Business Days

  • Germany: 4-10 Business Days

  • Switzerland, Sweden, Belgium & Denmark: 5-12 Business Days

  • France: 6-12 Business Days

  • Italy: 4-12 Business Days

  • Rest of Europe: 5-12 Business Days

AUSTRALIA

  • Australia: 4-12 Business Days

  • New Zealand: 4-12 Business Days

AFRICA

  • South Africa: 6-12 Business Days

  • Rest of Africa: Local Post 10-20 Business Days

ASIA

  • Singapore: 3-10 Business Days

  • Malaysia: 6-12 Business Days

  • United Arab Emirates: 4-12 Business Days

  • Saudi Arabia: 4-12 Business Days

  • Rest of Asia (Local Post): 10-15 Business Days

SOUTH AMERICA

  • All of South America: Local Post 10-20 Business Days

UNDELIVERABLE COUNTRIES

Due to global lockdowns and shipping restrictions, we are unable to deliver to some countries. These include: Curaçao, Guernsey, Dominican Republic, Guadeloupe, Aruba, Barbados, Bolivia, Martinique, Palestinian Territories, Peru, Sint Maarten, Jersey, Fiji, French Polynesia, Maldives, Myanmar (Burma), New Caledonia, Bahamas, Bermuda, Cayman Islands, Chile, Costa Rica, Ecuador, Guatemala, Jamaica, Trinidad & Tobago, Turks & Caicos Islands, Puerto Rico, Guam, Honduras, Mauritius, India, Bhutan, Papua New Guinea, Paraguay, Argentina, Timor-Leste, Egypt, Venezuela, Andorra, El Salvador, Sri Lanka, Kenya, Uruguay, Nigeria, Colombia, Uganda, Nicaragua, Afghanistan, Algeria, Armenia, Botswana, Cook Islands, Faroe Islands, Gambia, Georgia, Ghana, Gibraltar, Greenland, Iraq, Jordan, Kazakhstan, Malawi, Moldova, Montenegro, Mozambique, Namibia, Nepal, Seychelles, Tanzania, Tunisia, Zambia, Zimbabwe, Panama, Brunei, Macao SAR China, Somalia, Cameroon, Kosovo, Morocco, Pakistan, Bangladesh, Suriname, Guyana.

HANDLING & LIABILITY

  • All orders will typically be dispatched within 1-3 business days from our warehouse.

  • All orders will include tracking from dispatch to delivery.

  • Orders will be shipped in durable packaging to prevent damage during transit.

  • Miss Nala is not responsible for delays, lost shipments, or incorrect addresses provided by customers.

  • We will assist as much as possible in tracking missing parcels, but we are not responsible for refunds of shipping costs due to delays caused by product availability.

  • Miss Nala is not responsible for any customs or import charges imposed by the shipping service in your country.

For any shipping-related inquiries, please contact us at contact@missnala.com.